Sunday, August 28, 2011

Effective Specialty Automotive Repair Marketing through ...

Posted by Editor on Aug 25, 2011 in Call Center Crm | 0 comments

Effective Specialty Automotive Repair Marketing through Information Technology

Specialty automotive repair shops can easily be perceived as a cottage industry when compared to dealership centers that offer repairs and easy access to parts. But this does not have to be true. Specialty automotive repair shops should be viewed as the place you can rely on in terms of quality of work because they are the shops-around-the-corner of the specialty automotive industry, which is to say that their work is motivated by passion.

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While you work for passion, you?d still want to have enough income to keep working. And you?d want specialty car owners to know that they should go to you and not the dealership centers. How do you do this?

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It?s simple enough?you do it through online marketing. Online marketing can boost your popularity through improving your internet presence. According to studies, around 70% of prospective clients go online to initially look for whatever it is that they are trying to find. And that could be you.

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Online specialty automotive repair marketing can be done by putting up your company?s website first. Your website is like your virtual receptionist. Everything that you want your client to know should be there. And everything that?s there should be presented in a manner that?s clear and clean, with special attention to the layout. The layout should match your business and your integrity.

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When you are online, the next goal is to get enough traffic on your website by distributing your information. Most online marketing companies utilize a multitude of methods to achieve this. Their aim is to get your website as much traffic as possible. Traffic, for your specialty automotive repair marketing, is equal to attention. The more attention you get, the better.

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But of course you want the good kind of attention, if possible, at all times. Your online marketing company should be able to achieve this by providing superb customer relations management or CRM. CRM services range from having a customer support call center to regularly sending a tire service reminder to people whom your system says need it. With all of this in order, you are sure to compete with dealership centers in no time.

Visit www.customerlink.com for more details.

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Source: http://call-center-info.net/effective-specialty-automotive-repair-marketing-through-information-technology-2/

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Saturday, August 27, 2011

Finance meaning and types of finance | Corporate Debt

General term finance, managing money for the cost. Large in financial terms, what the science of managing the funds. Finance saves money and often includes the lending of money. The broad areas of finance finance, business, personal finance, and public finances. Finance is also a cash-budget management. The Finance section refers to how the money is spent and the budget. in addition, the concepts of time, money and risk and how they interact. Finance is used by people such as personal finance, government and public finance, corporate finance companies and a variety of organizations, including schools and nonprofit organizations. Finance is the need of today's global economy.

Value: The Four Cornerstones of Corporate Finance Corporate debt financing your list has reached the maximum number of items. Describes the theory and practice of corporate finance. Corporate debt financing

Jobs Google_ad_channel 24?7 = "7940249670", + + AB_unit_channel AB_cat_channel; google_language = "is"; google_ad_region = "test"; Types of Finance There are two types of financing in today's economy. 1st Personal Finance in this financial decision they are paying for education, financing durable goods such as homes and cars, buying insurance, eg health and property insurance, investing and saving for retirement. Personal financial decisions may also be the payment of a loan or debt.

Federal direct student loan Direct Student Loans Tuition fees due August 23 at Clemson, said. Like other schools, Clemson has not received any specific guidance from government about the arrest that has changed the normal operation since the proliferation of student loans, says Knepfle. Federal direct student loan

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2nd Corporate Finance And "the task of providing funds for a business. Corporate finance can be divided into two categories. The first is the short-term financing usually involves balancing risk and return, try to maximize the wealth of the company and the value of their shares.

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Long-term funds from property-and long-term loans made available, often in the form of bonds. The balance between these forms of capital structure of society. Short-term loans or working capital is primarily by banks extending a line of credit made available.

Corporate debt mutual funds Financial Investment And Money Investing by the term investment, an economist refers to real investment, such as in a machine or a house. such financial assets could be money that is deposited in a bank or invested in the money market. Corporate debt mutual funds

another business decision concerning finance investment and fund management. An investment is the acquisition of an asset in the hope that it will maintain or increase its value.

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Source: http://rebeccablog.com/finance-meaning-and-types-of-finance/

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Virtual PBX Systems, An All In One Communication System | Go ...

Virtual PBX phone system is one of the most affordable communication systems today. Picking from a variety of affordable pricing packages from different service providers, small businesses with restricted funds can buy their own phone system. Moreover, because it can be integrated into numerous current communication systems, it?s much simpler to gradually switch to a virtual phone system. You only have to ensure that your current phone system can hold the requirements of new communication elements that that are included with your virtual phone service.

All-in-One Communication System

Virtual PBX phone systems are able to facilitate multiple communication transactions. It can process data such as fax documents, voice and audio information through a single transmission route. This makes it an excellent communication system for companies that need as many features as they want without compromising affordability. For instance, virtual telephone systems? voicemail function permits subscribers to access messages from multiple sources such as their e-mail and their mobile phone, getting rid of the need for answering machines.

Most virtual telephone services also offer subscribers with Internet fax. This feature allows you to send and receive fax documents via their virtual phone numbers. By simply connecting to the Internet and logging in to your account, you can access your received faxes on your email or mobile telephone. This communication feature allows you to do away with purchasing and maintaining a conventional fax machine for your business.

More Cost-effective Communication Rates

Virtual PBX phone systems assist companies maximize their monetary resources. You are able to reallocate your funds to support more essential business expenses since there?s no need to buy new communication tools or install additional physical phone lines. Call costs are also more affordable than traditional minutes because virtual communication information is sent via the web, eliminating costs associated to physical distance.

This also enables companies to grow their market to more distant areas, because call costs are similar regardless of where the other party is. Even startups can afford to interact with customers and partners abroad with a virtual PBX telephone system. It?s best to opt for a pricing program that suits your business needs.

If you anticipate high call amounts throughout the day, you may take advantage of endless minutes to remove the concerns associated with long call times and numerous calls from customers and business contacts. On the other hand, you might also subscribe to a lower-priced plan for basic call needs.

Visit Virtual PBX Compare for more information, reviews and comparison. Choosing Virtual PBX Systems for your business is not an easy job. Know how Virtual PBX Systems, Toll Free Numbers and VoIP converge offering big savings for your Business.

Source: http://www.goarticlecity.com/virtual-pbx-systems-an-all-in-one-communication-system.html

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Youth Soccer Development | My Life My Africa

Dear friends ? one of my biggest weaknesses is that with all the stuff that floats around in my head on a daily basis, I often fail to clearly communicate myself. This in itself is a contradiction, since I regularly criticize my own wife for thinking that I am able to read her thoughts without her vocalizing them. But then I do the same thing when it comes to the work I am engaged in and the Vision I serve. My apologies to my beautiful Wife and to you.

So this week, under the prompting of a dear friend ? Haroun ? I have decided to clarify exactly where my heart is. I trust that this would bring clarity to many areas and people, who I have neglected to communicate clearly with thus far.

Zandspruit Informal Settlement on the West Rand of Johannesburg has approximately 70?000 residents who live in abject poverty. Of this 70?000, approximately 10?000 are children. As it stands, there is only 1 Primary School, no High School, no Library, no Youth Centre or extra mural learning space, and no sports field or organized sports activity for the children and youth. The net effect of such neglect is that the Young People of the community are left to waste their time ?hanging out? on the streets, which are filled with all the wrong temptations ? gangs, drugs, alcohol, petty crime and sex in exchange for money/food. Educational levels are low with precious little support for the Youth to break out of their impoverished situation, and the emotional pain that is carried by all Youth ? most of whom come out of a broken home with no father ? is a huge weight preventing healthy growth.

Our Mission:

?Getting into the heart of impoverished and neglected African communities to facilitate and nurture the growth of an Extra-Mural Environment and Culture amongst the Young People, keeping them off the streets, steadily equipped, and intentionally guided towards a bright future.?

Breaking the deeply entrenched and destructive lifestyle patterns that are so prevalent, to introduce the Youth to alternative lifestyles that promote healing, unity, a focused life and healthy relationships is not as easy as one would imagine. The attractions of the streets are very strong and alternative methods need to be used to draw the children and youth off the streets into a safe arena for them to start sharing their struggles and pains, before moving them into areas of deeper equipping. To this end we have started the Singcono Masisonke (we?re better together) Football Club.

The purpose of the Club is to draw Children and Youth off the streets and onto the soccer field where they:

  1. Train their physical bodies and burn off excess energy
  2. Build positive relationships with their peers
  3. Receive mentoring from elder peers within their community who serve as Volunteer? Leaders/Coaches
  4. Are encouraged to further their educational, spiritual and emotional lives

The Football Club is used as the entry point for our work, and from here the Youth are guided into deeper areas of growth. Through the Football Club, in 24 months we have

  • Gathered 101 children and youth aged 8 to 19, who we serve from Monday to Sunday
  • Supported our first Grade 12 boy with 31 hours of private tuition, in support of his preparation for matric finals.
  • Begun a weekly in-depth Youth Gathering of approximately 45 Teenagers to address the daily issues that plague the community
  • Entered a team in the Rand Central League, with the promise of another 2 being entered in 2012
  • Secured a partnership with the Panorama Sports Club, encouraging cross-cultural relationships and bridge-building.
  • Played matches against Orlando Pirates and Wits FC, together with many matches against neighbouring schools and settlements.

There is no doubting the potential of the Youth to transform their context from within, and we fully support all ideas regarding skills development amongst the Youth and Children.

One thing I must highlight is how none of what we have achieved thus far has been possible without our partners.

  1. Emthonjeni Community Centre????????? http://emthonjeni.com
  2. Golang Education Outreach??????????????? http://golangoutreach.co.za
  3. Panorama Sports Club???????? ? ? ? ? ? ?? ?? http://panoramasportsclub.com
  4. Kingsway Christian School????????????????? http://kingsway.org.za
  5. Build The Class of 2022????????????????????? http://2022.co.za

Each of them is older and more established than us, and we are greatly supported and encouraged by them as they lend their experience and facilities to us without prejudice. What is most encouraging through these partnerships is how we get a glimpse of a Vision far greater than what we are able to serve on our own, and ? together ? we all look forward to the day when the Children and Youth of Zandspruit are safe, secure, loved and well-equipped to revolutionize their community from the inside out.

The potential is huge, the reward is extremely gratifying as we see the light of transformation come over the faces of our Children and Youth, but we do recognize that ?it takes a whole village to raise a child?, and we remain continually open to new partnerships and ideas as we try to facilitate this transformational process.

Youth Development is the future of South Africa and we fully support the idea of a united movement across the country in this regard, as we all share our various skills and gifts to support each others work.

Should you feel compelled to get involved in any way at all, please do not hesitate to leave a comment here, or email info@mylifemyafrica.org

Thank you for taking the time to follow us through this blog. If you have not already done so, please would you check out the ?Options to Subscribe? on the right of the screen. And May you continue to be blessed as you bless others.

With love and appreciation,

Philen
on behalf of the My Life My Africa Children?s Foundation

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A spiritual being on a human journey who has been following a call to pursue "Real Africa" since April 2000. This Journey has taken me to incredible places and through wonderful experiences over the past decade, and my book about it all is set for release at the end of 2011 or early in 2012.

Source: http://thebook.mylifemyafrica.org/youth-soccer-development/

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Friday, August 26, 2011

Foxx Files |F x F -Arts and entertainment ? Blog Archive ? Look ...

August 24th, 2011 Matt Thames Posted in Television | No Comments ?

Putting up the ideal home entertainment system is simple and straight forward. All you have to do is have a great television, an incredible surround sound and all of the awesome components to enjoy your favorite films and television shows on. Choosing the television should be relatively simple, s well, in todays day and age.

Many of the flat screens have come down in price and are affordable to most people. Each of them have roughly the same specs also, with only the higher end ones providing much more than any other television. And even that is hard to recognize for most people, because if it is high def, most individuals can?t tell the difference between some minor hardware specifications and refresh rate and all that stuff. All they need to know is that the TV looks good when you are viewing High Definition television and movies.

Many individuals don?t care about all of the technical specifications, besides; most Tv?s are so similar, as far as technical specs, that ordinary viewers couldn?t tell one from another. When flat screens initially hit the market, a few years ago, these technical numbers change so much and so rapidly as new Tv?s were unveiled, they did make a difference. Currently, all of them are so similar, and the Tv?s function so well, that it doesn?t matter.

First generation televisions had a problem with ghosting, which is the image trailing on the screen so that it seems blurry. The older televisions also had an issue with the pictures burning into the display screen and with pixels burning out or keeping lit at all times. Newer models have resolved many of the issues and these problems are extremely rare. Old televisions were also a tad bulkier, and occupied more space, and weren?t as cool looking as their newer equivalents.

New televisions are reasonably priced and they all have roughly the same options and specs, the only thing to look careful at is the amount of HDMI slots and the resolution. Many people won?t recognize the difference between 720 an 1080; basically, the higher the number, the greater the resolution. For those who buy anything less than 32?, you really don?t need to be concerned about that because the naked eye can?t tell the difference.

When you?re searching for Cheap hdmi cables check out Selby acoustic at selbyacoustics.com.au.

Source: http://foxxfiles.com/television/look-how-far-a-television-has-come.html

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The Greatest Opportunity for Small Business Loans for Women ...

The Greatest Opportunity for Small Business Loans for Women

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With CIA help, NYPD moves covertly in Muslim areas (AP)

NEW YORK ? Since the Sept. 11 terrorist attacks, the New York Police Department has become one of the nation's most aggressive domestic intelligence agencies, targeting ethnic communities in ways that would run afoul of civil liberties rules if practiced by the federal government, an Associated Press investigation has found.

These operations have benefited from unprecedented help from the CIA, a partnership that has blurred the line between foreign and domestic spying.

The department has dispatched undercover officers, known as "rakers," into minority neighborhoods as part of a human mapping program, according to officials directly involved in the program. They've monitored daily life in bookstores, bars, cafes and nightclubs. Police have also used informants, known as "mosque crawlers," to monitor sermons, even when there's no evidence of wrongdoing.

Neither the city council, which finances the department, nor the federal government, which has given NYPD more than $1.6 billion since 9/11, is told exactly what's going on.

Many of these operations were built with help from the CIA, which is prohibited from spying on Americans but was instrumental in transforming the NYPD's intelligence unit.

A veteran CIA officer, while still on the agency's payroll, was the architect of the NYPD's intelligence programs. The CIA trained a police detective at the Farm, the agency's spy school in Virginia, then returned him to New York, where he put his new espionage skills to work inside the United States.

And just last month, the CIA sent a senior officer to work as a clandestine operative inside police headquarters.

In response to the story, the Council on American-Islamic Relations, a leading Muslim civil rights organization, called on the Justice Department to investigate. The Justice Department said Wednesday night it would review the request.

"This is potentially illegal what they're doing," said Gadeir Abbas, a staff attorney with the organization.

The NYPD denied that it trolls ethnic neighborhoods and said it only follows leads. Police operations have disrupted terrorist plots and put several would-be killers in prison.

"The New York Police Department is doing everything it can to make sure there's not another 9/11 here and that more innocent New Yorkers are not killed by terrorists," NYPD spokesman Paul Browne said. "And we have nothing to apologize for in that regard."

AP's investigation is based on documents and interviews with more than 40 current and former New York Police Department and federal officials. Many were directly involved in planning and carrying out these secret operations for the department. Though most said the tactics were appropriate and made the city safer, many insisted on anonymity, because they were not authorized to speak with reporters about security matters.

In just two episodes showing how widely the NYPD cast its net, the department sought a rundown from the taxi commission of every Pakistani cab driver in the city, and produced an analytical report on every mosque within 100 miles, officials said.

One of the enduring questions of the past decade is whether being safe requires giving up some liberty and privacy. The focus of that debate has primarily been federal programs like wiretapping and indefinite detention. The question has received less attention in New York, where residents do not know for sure what, if anything, they have given up.

The story of how the NYPD Intelligence Division developed such aggressive programs begins with one man.

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David Cohen arrived at the New York Police Department in January 2002, just weeks after the last fires had been extinguished at the debris field that had been the twin towers. A retired 35-year veteran of the CIA, Cohen became the police department's first civilian intelligence chief.

Cohen had an exceptional career at the CIA, rising to lead both the agency's analytical and operational divisions. He also was an extraordinarily divisive figure, a man whose sharp tongue and supreme confidence in his own abilities gave him a reputation as arrogant. Cohen's tenure as head of CIA operations, the nation's top spy, was so contentious that in 1997, The New York Times editorial page took the unusual step of calling for his ouster.

He had no police experience. He had never defended a city from an attack. But New York wasn't looking for a cop.

"Post-9/11, we needed someone in there who knew how to really gather intelligence," said John Cutter, a retired NYPD official who served as one of Cohen's top uniformed officers.

At the time, the intelligence division was best known for driving dignitaries around the city. Cohen envisioned a unit that would analyze intelligence, run undercover operations and cultivate a network of informants. In short, he wanted New York to have its own version of the CIA.

Cohen shared Commissioner Ray Kelly's belief that 9/11 had proved that the police department could not simply rely on the federal government to prevent terrorism in New York.

"If anything goes on in New York," one former officer recalls Cohen telling his staff in the early days, "it's your fault."

Among Cohen's earliest moves at the NYPD was making a request of his old colleagues at CIA headquarters in Langley, Va. He needed someone to help build this new operation, someone with experience and clout and, most important, someone who had access to the latest intelligence so the NYPD wouldn't have to rely on the FBI to dole out information.

CIA Director George Tenet responded by tapping Larry Sanchez, a respected veteran who had served as a CIA official inside the United Nations. Often, when the CIA places someone on temporary assignment, the other agency picks up the tab. In this case, three former intelligence officials said, Tenet kept Sanchez on the CIA payroll.

When he arrived in New York in March 2002, Sanchez had offices at both the NYPD and the CIA's station in New York, one former official said. Sanchez interviewed police officers for newly defined intelligence jobs. He guided and mentored officers, schooling them in the art of gathering information. He also directed their efforts, another said.

There had never been an arrangement like it, and some senior CIA officials soon began questioning whether Tenet was allowing Sanchez to operate on both sides of the wall that's supposed to keep the CIA out of the domestic intelligence business.

"It should not be a surprise to anyone that, after 9/11, the Central Intelligence Agency stepped up its cooperation with law enforcement on counterterrorism issues or that some of that increased cooperation was in New York, the site of ground zero," CIA spokeswoman Jennifer Youngblood said.

Just as at the CIA, Cohen and Sanchez knew that informants would have to become the backbone of their operation. But with threats coming in from around the globe, they couldn't wait months for the perfect plan.

They came up with a makeshift solution. They dispatched more officers to Pakistani neighborhoods and, according to one former police official directly involved in the effort, instructed them to look for reasons to stop cars: speeding, broken tail lights, running stop signs, whatever. The traffic stop gave police an opportunity to search for outstanding warrants or look for suspicious behavior. An arrest could be the leverage the police needed to persuade someone to become an informant.

For Cohen, the transition from spying to policing didn't come naturally, former colleagues said. When faced with a decision, especially early in his tenure, he'd fall back on his CIA background. Cutter said he and other uniformed officers had to tell Cohen, no, we can't just slip into someone's apartment without a warrant. No, we can't just conduct a search. The rules for policing are different.

While Cohen was being shaped by the police department, his CIA background was remaking the department. But one significant barrier stood in the way of Cohen's vision.

Since 1985, the NYPD had operated under a federal court order limiting the tactics it could use to gather intelligence. During the 1960s and 1970s, the department had used informants and undercover officers to infiltrate anti-war protest groups and other activists without any reason to suspect criminal behavior.

To settle a lawsuit, the department agreed to follow guidelines that required "specific information" of criminal activity before police could monitor political activity.

In September 2002, Cohen told a federal judge that those guidelines made it "virtually impossible" to detect terrorist plots. The FBI was changing its rules to respond to 9/11, and Cohen argued that the NYPD must do so, too.

"In the case of terrorism, to wait for an indication of crime before investigating is to wait far too long," Cohen wrote.

U.S. District Judge Charles S. Haight Jr. agreed, saying the old guidelines "addressed different perils in a different time." He scrapped the old rules and replaced them with more lenient ones.

It was a turning point for the NYPD.

___

With his newfound authority, Cohen created a secret squad that would soon infiltrate Muslim neighborhoods, according to several current and former officials directly involved in the program.

The NYPD carved up the city into more than a dozen zones and assigned undercover officers to monitor them, looking for potential trouble.

At the CIA, one of the biggest obstacles has always been that U.S. intelligence officials are overwhelmingly white, their mannerisms clearly American. The NYPD didn't have that problem, thanks to its diverse pool of officers.

Using census data, the department matched undercover officers to ethnic communities and instructed them to blend in, the officials said. Pakistani-American officers infiltrated Pakistani neighborhoods, Palestinians focused on Palestinian neighborhoods. They hung out in hookah bars and cafes, quietly observing the community around them.

The unit, which has been undisclosed until now, became known inside the department as the Demographic Unit, former police officials said.

"It's not a question of profiling. It's a question of going where the problem could arise," said Mordecai Dzikansky, a retired NYPD intelligence officer who said he was aware of the Demographic Unit. "And thank God we have the capability. We have the language capability and the ethnic officers. That's our hidden weapon."

The officers did not work out of headquarters, officials said. Instead, they passed their intelligence to police handlers who knew their identities.

Cohen said he wanted the squad to "rake the coals, looking for hot spots," former officials recalled. The undercover officers soon became known inside the department as rakers.

A hot spot might be a beauty supply store selling chemicals used for making bombs. Or it might be a hawala, a broker that transfers money around the world with little documentation. Undercover officers might visit an Internet cafe and look at the browsing history on a computer, a former police official involved in the program said. If it revealed visits to radical websites, the cafe might be deemed a hot spot.

Ethnic bookstores, too, were on the list. If a raker noticed a customer looking at radical literature, he might chat up the store owner and see what he could learn. The bookstore, or even the customer, might get further scrutiny. If a restaurant patron applauds a news report about the death of U.S. troops, the patron or the restaurant could be labeled a hot spot.

The goal was to "map the city's human terrain," one law enforcement official said. The program was modeled in part on how Israeli authorities operate in the West Bank, a former police official said.

Mapping crimes has been a successful police strategy nationwide. But mapping robberies and shootings is one thing. Mapping ethnic neighborhoods is different, something that at least brushes against what the federal government considers racial profiling.

Browne, the NYPD spokesman, said the Demographic Unit does not exist. He said the department has a Zone Assessment Unit that looks for locations that could attract terrorists. But he said undercover officers only followed leads, disputing the account of several current and former police and federal officials. They do not just hang out in neighborhoods, he said.

"We will go into a location, whether it's a mosque or a bookstore, if the lead warrants it, and at least establish whether there's something that requires more attention," Browne said.

That conflicts with testimony from an undercover officer in the 2006 trial of Shahawar Matin Siraj, who was convicted of planning an attack on New York's subway system. The officer said he was instructed to live in Brooklyn and act as a "walking camera" for police.

"I was told to act like a civilian ? hang out in the neighborhood, gather information," the Bangladeshi officer testified, under a false name, in what offered the first narrow glimpse at the NYPD's infiltration of ethnic neighborhoods.

Officials said such operations just made sense. Islamic terrorists had attacked the city on 9/11, so police needed people inside the city's Muslim neighborhoods. Officials say it does not conflict with a 2004 city law prohibiting the NYPD from using religion or ethnicity "as the determinative factor for initiating law enforcement action."

"It's not profiling," Cutter said. "It's like, after a shooting, do you go 20 blocks away and interview guys or do you go to the neighborhood where it happened?"

In 2007, the Los Angeles Police Department was criticized for even considering a similar program. The police announced plans to map Islamic neighborhoods to look for pockets of radicalization among the region's roughly 500,000 Muslims. Criticism was swift, and chief William Bratton scrapped the plan.

"A lot of these people came from countries where the police were the terrorists," Bratton said at a news conference, according to the Los Angeles Daily News. "We don't do that here. We do not want to spread fear."

In New York, current and former officials said, the lesson of that controversy was that such programs should be kept secret.

Some in the department, including lawyers, have privately expressed concerns about the raking program and how police use the information, current and former officials said. Part of the concern was that it might appear that police were building dossiers on innocent people, officials said. Another concern was that, if a case went to court, the department could be forced to reveal details about the program, putting the entire operation in jeopardy.

That's why, former officials said, police regularly shredded documents discussing rakers.

When Cohen made his case in court that he needed broader authority to investigate terrorism, he had promised to abide by the FBI's investigative guidelines. But the FBI is prohibited from using undercover agents unless there's specific evidence of criminal activity, meaning a federal raking program like the one officials described to the AP would violate FBI guidelines.

The NYPD declined to make Cohen available for comment. In an earlier interview with the AP on a variety of topics, Police Commissioner Kelly said the intelligence unit does not infringe on civil rights.

"We're doing what we believe we have to do to protect the city," he said. "We have many, many lawyers in our employ. We see ourselves as very conscious and aware of civil liberties. And we know there's always going to be some tension between the police department and so-called civil liberties groups because of the nature of what we do."

The department clashed with civil rights groups most publicly after Cohen's undercover officers infiltrated anti-war groups before the 2004 Republican National Convention in New York. A lawsuit over that program continues today.

During the convention, when protesters were arrested, police asked a list of questions which, according to court documents, included: "What are your political affiliations?" "Do you do any kind of political work?" and "Do you hate George W. Bush?"

"At the end of the day, it's pure and simple a rogue domestic surveillance operation," said Christopher Dunn, a New York Civil Liberties Union lawyer involved in the convention lawsuit.

___

Undercover agents like the rakers were valuable, but what Cohen and Sanchez wanted most were informants.

The NYPD dedicated an entire squad, the Terrorist Interdiction Unit, to developing and handling informants. Current and former officials said Sanchez was instrumental in teaching them how to develop sources.

For years, detectives used informants known as mosque crawlers to monitor weekly sermons and report what was said, several current and former officials directly involved in the informant program said. If FBI agents were to do that, they would be in violation of the Privacy Act, which prohibits the federal government from collecting intelligence on purely First Amendment activities.

The FBI has generated its own share of controversy for putting informants inside mosques, but unlike the program described to the AP, the FBI requires evidence of a crime before an informant can be used inside a mosque.

Valerie Caproni, the FBI's general counsel, would not discuss the NYPD's programs but said FBI informants can't troll mosques looking for leads. Such operations are reviewed for civil liberties concerns, she said.

"If you're sending an informant into a mosque when there is no evidence of wrongdoing, that's a very high-risk thing to do," Caproni said. "You're running right up against core constitutional rights. You're talking about freedom of religion."

That's why senior FBI officials in New York ordered their own agents not to accept any reports from the NYPD's mosque crawlers, two retired agents said.

It's unclear whether the police department still uses mosque crawlers. Officials said that, as Muslims figured out what was going on, the mosque crawlers became cafe crawlers, fanning out into the city's ethnic hangouts.

"Someone has a great imagination," Browne, the NYPD spokesman, said. "There is no such thing as mosque crawlers."

Following the foiled subway plot, however, the key informant in the case, Osama Eldawoody, said he attended hundreds of prayer services and collected information even on people who showed no signs of radicalization.

NYPD detectives have recruited shopkeepers and nosy neighbors to become "seeded" informants who keep police up to date on the latest happenings in ethnic neighborhoods, one official directly involved in the informant program said.

The department also has a roster of "directed" informants it can tap for assignments. For instance, if a raker identifies a bookstore as a hot spot, police might assign an informant to gather information, long before there's concrete evidence of anything criminal.

To identify possible informants, the department created what became known as the "debriefing program." When someone is arrested who might be useful to the intelligence unit ? whether because he said something suspicious or because he is simply a young Middle Eastern man ? he is singled out for extra questioning. Intelligence officials don't care about the underlying charges; they want to know more about his community and, ideally, they want to put him to work.

Police are in prisons, too, promising better living conditions and help or money on the outside for Muslim prisoners who will work with them.

Early in the intelligence division's transformation, police asked the taxi commission to run a report on all the city's Pakistani cab drivers, looking for those who got licenses fraudulently and might be susceptible to pressure to cooperate, according to former officials who were involved in or briefed on the effort.

That strategy has been rejected in other cities.

Boston police once asked neighboring Cambridge for a list of Somali cab drivers, Cambridge Police Chief Robert Haas said. Haas refused, saying that without a specific reason, the search was inappropriate.

"It really has a chilling effect in terms of the relationship between the local police department and those cultural groups, if they think that's going to take place," Haas said.

The informant division was so important to the NYPD that Cohen persuaded his former colleagues to train a detective, Steve Pinkall, at the CIA's training center at the Farm. Pinkall, who had an intelligence background as a Marine, was given an unusual temporary assignment at CIA headquarters, officials said. He took the field tradecraft course alongside future CIA spies then returned to New York to run investigations.

"We found that helpful, for NYPD personnel to be exposed to the tradecraft," Browne said.

The idea troubled senior FBI officials, who saw it as the NYPD and CIA blurring the lines between police work and spying, in which undercover officers regularly break the laws of foreign governments. The arrangement even made its way to FBI Director Robert Mueller, two former senior FBI officials said, but the training was already under way and Mueller did not press the issue.

___

NYPD's intelligence operations do not stop at the city line.

In June 2009, a New Brunswick, N.J., building superintendent opened the door to apartment No. 1076 and discovered an alarming scene: terrorist literature strewn about the table and computer and surveillance equipment set up in the next room.

The panicked superintendent dialed 911, sending police and the FBI rushing to the building near Rutgers University. What they found in that first-floor apartment, however, was not a terrorist hideout but a command center set up by a secret team of New York Police Department intelligence officers.

From that apartment, about an hour outside the department's jurisdiction, the NYPD had been staging undercover operations and conducting surveillance throughout New Jersey. Neither the FBI nor the local police had any idea.

The NYPD has gotten some of its officers deputized as federal marshals, allowing them to work out of state. But often, there's no specific jurisdiction at all.

Cohen's undercover squad, the Special Services Unit, operates in places such as New Jersey, Pennsylvania and Massachusetts, officials said. They can't make arrests and, if something goes wrong ? a shooting or a car accident, for instance ? the officers could be personally liable. But the NYPD has decided it's worth the risk, a former police official said.

With Police Commissioner Kelly's backing, Cohen's policy is that any potential threat to New York City is the NYPD's business, regardless of where it occurs, officials said.

That aggressiveness has sometimes put the NYPD at odds with local police departments and, more frequently, with the FBI. The FBI didn't like the rules Cohen played by and said his operations encroached on its responsibilities.

Once, undercover officers were stopped by police in Massachusetts while conducting surveillance on a house, one former New York official recalled. In another instance, the NYPD sparked concern among federal officials by expanding its intelligence-gathering efforts related to the United Nations, where the FBI is in charge, current and former federal officials said.

The AP has agreed not to disclose details of either the FBI or NYPD operations because they involve foreign counterintelligence.

Both Mueller and Kelly have said their agencies have strong working relationships and said reports of rivalry and disagreements are overblown. And the NYPD's out-of-state operations have had success.

A young Egyptian NYPD officer living undercover in New Jersey, for example, was key to building a case against Mohamed Mahmood Alessa and Carlos Eduardo Almonte. The pair was arrested last year at John F. Kennedy Airport en route to Somalia to join the terrorist group al-Shabab. Both pleaded guilty to conspiracy.

Cohen has also sent officers abroad, stationing them in 11 foreign cities. If a bomber blows himself up in Jerusalem, the NYPD rushes to the scene, said Dzikansky, who served in Israel and is the co-author of the forthcoming book "Terrorist Suicide Bombings: Attack Interdiction, Mitigation, and Response."

"I was there to ask the New York question," Dzikansky said. "Why this location? Was there something unique that the bomber had done? Was there any pre-notification. Was there a security lapse?"

All of this intelligence ? from the rakers, the undercovers, the overseas liaisons and the informants ? is passed to a team of analysts hired from some of the nation's most prestigious universities. Analysts have spotted emerging trends and summarized topics such as Hezbollah's activities in New York and the threat of South Asian terrorist groups.

They also have tackled more contentious topics, including drafting a report on every mosque in the area, one former police official said. The report drew on information from mosque crawlers, undercover officers and public information. It mapped hundreds of mosques and discussed the likelihood of them being infiltrated by al-Qaida, Hezbollah and other terrorist groups.

For Cohen, there was only one way to measure success: "They haven't attacked us," he said in a 2005 deposition. He said anything that was bad for terrorists was good for NYPD.

___

Though the CIA is prohibited from collecting intelligence domestically, the wall between domestic and foreign operations became more porous. Intelligence gathered by the NYPD, with CIA officer Sanchez overseeing collection, was often passed to the CIA in informal conversations and through unofficial channels, a former official involved in that process said.

By design, the NYPD was looking more and more like a domestic CIA.

"It's like starting the CIA over in the post-9/11 world," Cohen said in "Securing the City," a laudatory 2009 book about the NYPD. "What would you do if you could begin it all over again? Hah. This is what you would do."

Sanchez's assignment in New York ended in 2004, but he received permission to take a leave of absence from the agency and become Cohen's deputy, former officials said.

Though Sanchez's assignments were blessed by CIA management, some in the agency's New York station saw the presence of such a senior officer in the city as a turf encroachment. Finally, the New York station chief, Tom Higgins, called headquarters, one former senior intelligence official said. Higgins complained, the official said, that Sanchez was wearing both hats, sometimes acting as a CIA officer, sometimes as an NYPD official.

The CIA finally forced him to choose: Stay with the agency or stay with the NYPD.

Sanchez declined to comment to the AP about the arrangement, but he picked the NYPD. He retired last year and is now a consultant in the Middle East.

Last month, the CIA deepened its NYPD ties even further. It sent one of its most experienced operatives, a former station chief in two Middle Eastern countries, to work out of police headquarters as Cohen's special assistant while on the CIA payroll. Current and former U.S. officials acknowledge it's unusual but said it's the kind of collaboration Americans expect after 9/11.

Officials said revealing the CIA officer's name would jeopardize national security. The arrangement was described as a sabbatical. He is a member of the agency's senior management, but officials said he was sent to the municipal police department to get management experience.

At the NYPD, he works undercover in the senior ranks of the intelligence division. Officials are adamant that he is not involved in actual intelligence-gathering.

___

The NYPD has faced little scrutiny over the past decade as it has taken on broad new intelligence missions, targeted ethnic neighborhoods and partnered with the CIA in extraordinary ways.

The department's primary watchdog, the New York City Council, has not held hearings on the intelligence division's operations and former NYPD officials said council members typically do not ask for details.

"Ray Kelly briefs me privately on certain subjects that should not be discussed in public," said City Councilman Peter Vallone. "We've discussed in person how they investigate certain groups they suspect have terrorist sympathizers or have terrorist suspects."

The city comptroller's office has audited several NYPD components since 9/11 but not the intelligence unit, which had a $62 million budget last year.

The federal government, too, has done little to scrutinize the nation's largest police force, despite the massive federal aid. Homeland Security officials review NYPD grants but not its underlying programs.

A report in January by the Homeland Security inspector general, for instance, found that the NYPD violated state and federal contracting rules between 2006 and 2008 by buying more than $4 million in equipment through a no-bid process. NYPD said public bidding would have revealed sensitive information to terrorists, but police never got approval from state or federal officials to adopt their own rules, the inspector general said.

On Capitol Hill, where FBI tactics have frequently been criticized for their effect on civil liberties, the NYPD faces no such opposition.

In 2007, Sanchez testified before the Senate Homeland Security Committee and was asked how the NYPD spots signs of radicalization. He said the key was viewing innocuous activity, including behavior that might be protected by the First Amendment, as a potential precursor to terrorism.

That triggered no questions from the committee, which Sanchez said had been "briefed in the past on how we do business."

The Justice Department has the authority to investigate civil rights violations. It issued detailed rules in 2003 against racial profiling, including prohibiting agencies from considering race when making traffic stops or assigning patrols.

But those rules apply only to the federal government and contain a murky exemption for terrorism investigations. The Justice Department has not investigated a police department for civil rights violations during a national security investigation.

"One of the hallmarks of the intelligence division over the last 10 years is that, not only has it gotten extremely aggressive and sophisticated, but it's operating completely on its own," said Dunn, the civil liberties lawyer. "There are no checks. There is no oversight."

The NYPD has been mentioned as a model for policing in the post-9/11 era. But it's a model that seems custom-made for New York. No other city has the Big Apple's combination of a low crime rate, a $4.5 billion police budget and a diverse 34,000-person police force. Certainly no other police department has such deep CIA ties.

Perhaps most important, nobody else had 9/11 the way New York did. No other city lost nearly 3,000 people in a single morning. A decade later, police say New Yorkers still expect the department to do whatever it can to prevent another attack. The NYPD has embraced that expectation.

As Sanchez testified on Capitol Hill: "We've been given the public tolerance and the luxury to be very aggressive on this topic."

____

Associated Press writers Tom Hays and Eileen Sullivan in Washington contributed to this report.

____

Matt Apuzzo and Adam Goldman can be reached at dcinvestigations(at)ap.org or http://twitter.com/mattapuzzo and http://twitter.com/goldmandc

Source: http://us.rd.yahoo.com/dailynews/rss/topstories/*http%3A//news.yahoo.com/s/ap/20110825/ap_on_go_ca_st_pe/us_sept11_nypd_intelligence

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